I once used booking.com to book a block of several rooms for a wedding. Paid and confirmed. When we arrived, the hotel had no record of our reservations! The explanation was that their sync with booking.com was prone to failure and hadn't been updating for several weeks and they hadn't noticed. Luckily, they still had enough rooms available for us, but I will never use a 3rd party site again and I will always call ahead to confirm the reservation is still on the books.
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