[f4stjack]

Preach brother. I am in the same boat but in the caring side of things. I read e-mails, I respond to them as promptly as I can. I read the tickets and contact the users to resolve their issues as quickly as I can. I attend to meetings, do the required things and long story short, I give two shits about what is going on around me.

You know what I get? Additional assumed responsibilities is what I get, because I read the goddamn mails sent to the goddamn regional IT staff distribution list - I am the "knowledge base". If you are naivé you might, just might, assume that additional responsibilities involve a raise or a title change.

Hell. No.

The final straw was a person got promoted without any interviews etc. to a position I am de-facto doing. So you keep the people who care in the same position because "they get the job done" and you raise the people who doesn't care and the end result is this situation.

But hey! KPIs are green, the job gets "done", right? Who cares?