[reassembled]

A couple of years ago I had my 6Mbps ATT DSL reduced down to less than 1Mbps, to the point of being absolutely useless. I had no forewarning or notice that my service had been compromised. Every attempt to obtain support from ATT was met with attempts to get me to switch to cellular internet.

Fortunately I was able to get accepted into the StarLink early access around that time and managed to cancel the DSL. Even though ATT clearly did not want my business anymore, they still made sure I had to jump through countless hoops to finally disconnect and terminate billing. I had to sit on the phone for a couple of hours, being transferred between phone reps and managers until I finally got one person with the authority to shut my account down.

[maartenh]

Wow. In the EU, canceling subscriptions must be as easy as signing up for them by law.

My personal longest issue with ISP's was when the software config once went wrong in their side, took me a month and allmost daily phone calls until I got to 4th line support that was an actual techie who fixed it in 10 minutes.