Hi, (soon to be ex) Pixel 4a user here. Regardless of why this update has happened, the way Google have went about this update is sketchy at best, and deceitful at worst. To be plain: this phone has been EOL for 1½ years now. This update has appeared out of the blue and specifically decimates the battery + charging capabilities.
My most charitable view is that Google have found a major fault with the Pixel 4a battery and want to mitigate a repeat of the Galaxy Note 7 without saying it outright and causing a panic.
My least charitable view (and immediate reaction) is that they're purposely ruining a viable budget phone to make more sales.
Either of these are terrible. At no point has Google came out and stated -why- they're pushing this update in the first place. And as someone who hasn't updated I'd really like to know if my phone presents an immediate threat (and I'm sure Governments and airlines would also like to know) before I remotely consider an update that'll practically destroy my device.
On top of this, within a day of being notified about this update, Google drastically raised the price of new Pixels on their store. Again if I'm charitable it could just be automatic global market price updates, but that goes out the window when Google must have prepared this update, FAQs, support plans, etc, then released it just before said price updates. The $100 discount recourse doesn't go far when the 8a jumped from £379 to £499. It's hard not to feel suspicious about it.
Unless your Pixel 4a is from Verizon (locked), keep it.
Unlock the bootloader, then install LineageOS, MindTheGapps, and Magisk.
Once you have Magisk stabilized, install the Advanced Charging Controller, and configure it to halt charging at 80%.
That should solve your problems, and turn the updates back on. I don't think there is a way to make Google Pay work in this configuration, which is a drawback.
"Either of these are terrible. At no point has Google came out and stated -why- they're pushing this update in the first place."
As I can still remember the days of software before "updates", I am still baffled by the always unsolicited "advice" amounting to "always update" without even considering what's in an "update". This "advice" is everywhere. Software quality control is at all-time lows I guess. Then came "automatic updates", decreasing the chance of computer user discretion even more, effectively removing user choice, i.e., case-by-case decision-making.
Perhaps some computer users, the rare ones who do not routinely follow unsolicited "advice" blindly, might respond to the question of updating with something like, "What choice do I have?" That there is no meaningful choice, or perception thereof, in deciding whether to install an "update" is not a coincidence, methinks.
Maybe updating is a gamble. There are winners and losers. On several occasions, I have won by not updating, i.e., blindly installing more code from so-called "tech" company without being to peruse the code. Other times I have gotten lost by updating. It seems that quite often the "updates" include code that serves me no benefit and in fact reduces the computer's utility to me. Meanwhile, it might increase utility for others or for the so-called "tech" company that collects data and sells ad services. One size does not fit all. Sometimes the losses can outweigh the gains, if any.
Hopefully there is a lawsuit filed over this Pixel 4a "update". Through discovery we may be able to learn what happened.
> At no point has Google came out and stated -why- they're pushing this update in the first place.
The cynic in me recommends that anyone contributing to Google (or really any big tech company) projects to use "bug fixes and performance improvements" or "What's new:" (with an empty body) as commit messages and refuse to update them until we get useful changelogs for app updates.
>My least charitable view (and immediate reaction) is that they're purposely ruining a viable budget phone to make more sales.
My wife was using a pixel 4 until last year and upgraded to a 7, I took her old phone and switched it over to my info and used it for like 2 days before it got a random update and refused to ever work again. Her 7 just got an update a couple of days ago and the battery went dead and it refused to boot until it'd been plugged in for an hour and then would only boot into recovery mode before finally returning to normal. I think google just has something really screwed up with their update process.
Great comment, even though I'm concerned whether my Pixel is a ticking bomb now. The update has been downloaded to my device, but before installing it, I decided to check Reddit and found out the battery issues. Since then, I'm dismissing the update prompt, praying to not miss-click.
The article got it wrong - even before the update has been published, Google already sent e-mail to registered users with a note that the upcoming update may reduce battery life and offered either battery replacement or money: https://support.google.com/pixelphone/answer/15701861 But the results people post are way beyond anyone expected.
The repair places have been overwhelmed; I've had three apppoints to replace my wife's 4a battery that have been cancelled because they ran out of stock due to huge unexpected demand.
> My least charitable view (and immediate reaction) is that they're purposely ruining a viable budget phone to make more sales.
Given the legal & regulatory trouble Apple got in and is currently in depending on jurisdiction for doing this, it seems highly unlikely Google would have picked now to attempt the same thing. Especially since it's literally a single device, and even the sibling 4a 5g didn't get the same treatment.
I also own a 4a - the amount of hoops Google performed to explicitly prevent downgrades for (only) the 4a by removing all old Android images (and only for it) leads me to fear your charitable view is true. Only the tinyest sliver of customers would ever try to downgrade / reflash their phone, it IMO doesn't make sense to do this if they just want to increase sales a bit. And then again, why only for the 4a.
Which, should it be true, would make the lack of explanation from Google horrible and asinine. If (and this is a big if, it's all speculation, because Google doesn't open their mouth) there is a hardware fault with the battery, I would very much like to know outright as a customer, no matter the PR damage for Google.
>Hi, (soon to be ex) Pixel 4a user here. Regardless of why this update has happened, the way Google have went about this update is sketchy at best, and deceitful at worst. To be plain: this phone has been EOL for 1½ years now. This update has appeared out of the blue and specifically decimates the battery + charging capabilities.
See the Fitbit Charge 5 issue from 2023 and it just happened again with the Sense and Versa...
My Pixel 4a battery started swelling up recently. I assume it's a Note 7 problem they are trying to avoid. Google did pay me $50 for my phone which is not too bad.
If they were trying to "purposely ruin a viable budget phone", what about the rest of now obsolete and just as budget Pixels? (like 3a, 4a 5g, 5a, etc.)
I'm (we all are) constantly reminded to update our phones to latest available updates, but sh*t like this is what teaches users to instead disable and ignore updates indefinitely, under the premise of "if it works don't touch it" (addendum: "... because most probably an update will break it")
And here I am, ignoring updates on my Pixel 6a since October 2024 (there were reports of crashes or bricking, what a surprise) and planning to keep doing that for the foreseeable future.
Sucks having to choose between a potentially (even likely, seeing the trend) broken device or an unsecured one. Pick your poison.
I was visiting my parents for the holidays and came across this exact mindset. I usually push them to update for security, but I learned that they stopped doing that this year. Apparently some update broke/removed/changed an accessibility feature on their phone in a way that I couldn’t figure out how to revert. My mom had updated her phone first so only she was affected. My dad now refuses to update his phone and both of them have completely stopped updating for fear that something else will “break”. I can’t really blame them, but it does worry me and now I’m trying to think of what I can do to secure their devices if they’re not going to update.
Google 4a user here. They pushed an update while I was on a ski trip in Korea - I updated an hour before getting on my bus and.. the application launcher started crashing on unlock. I couldn't open any apps.
Thankfully, I was able to get into the settings and switch to Lawnchair without a working "desktop UI", but without a second application launcher I would have been totally screwed. I checked the Play Store afterwards and saw hundreds of people with the same issue.
On Linux I can choose which "security" updates to install, and only install those. Why can't Windows and Android provide such a feature?
It's crazy- I feel like outside of videogames, and sometimes programming languages, almost every single "update" makes things worse.
They shuffle the UI around, or put in more ads, or recently- add some new AI feature. Genuinely can't remember the last OS or App update I've been happy about.
Makes me sad to think of all the developers working long hours just to make their users upset.
The way Google botched the Android 11 update to my Pixel 4a was the nail in the coffin in convincing me to go back to iPhone. I don't want to upgrade my Android and see a totally different UI every single time. I want consistency and I don't want Google to mess with things that already work. This is very childish on their side and just shows that Google engineers and managers don't use their own products.
I think security updates are mostly BS designed to make users voluntarily give up control. Almost nobody would ever be affected by these CVEs but the ceding of control affects everyone.
If you ignore updates, you will get hacked. If you think a bad update is a problem, wait until you have to clean up a hack. It will cost more money and take more time than buying a new phone.
My advice is to buy phones from reputable manufacturers. I have had an iPhone for over 10 years and I have been very happy. The work well, last, and the performance is always good. My current goal is to keep my current phone 7 years. I will update it when Apple stops supplying updates.
(EDIT: Just to be clear, and which is also mentioned in that post: unlocking the bootloader will reset the device. If your device is already unlocked though, you will be able to keep the data.)
Of course, I would just advise to switch to LineageOS directly, since Google has stopped providing security updates for the Pixel 4a already in August 2023. I've run LineageOS for years on the Pixel 4a and it has worked pretty much perfectly for me:
There's a nice video about this from Louis Rossmann [1] that talks about this in detail and tries to find some reasons for it, and he seems to suggest that the update was never about improving the battery life as in getting more usage per charge out of the battery, but improving it as in limiting the battery full charge capacity to minimize potential problems with it, because he (and others) assume that they identified bad batches and are trying to fix potential problems with them by limiting it.
This destroyed my phone, and their appeasement process was terrible too. There was no way for me to find out whether there was a supported repair shop nearby, the $50 cash was apparently through a very dodgy company, and then $100 google store credit didn't disclose that it's "upon review within three weeks" until after you irrevocably chose the option.
The whole thing is ridiculous and poorly handled. Sadly, if my phone had just cracked or failed to turn on, I'd probably have upgraded happily and moved on with my life. As it is, now I feel like something was taken from me. So it goes
I was a Nexus/Pixel user for 10+ years. Majority of the phones I owned during that time had some quirks or issues. The worst examples were Nexus 5X and Pixel 5 – both just suddenly froze one day, shut down, and never turned back on again. After that Pixel 5 surprise I grudgingly switched to iPhone 12 mini.
I still think Google’s Android UI is the best one out there for me, and I despise a lot in the iPhone UX (such as the keyboard) but I just need a phone that works and I can get repaired or replaced easily if I need to. At least in Finland, Google’s customer service has been abysmal over the years.
I received the email from Google notifying me of this "battery performance update" for my Pixel 4A which actually drains the battery faster, so it left me scratching my head wondering what a "performance update" is for Google.
After the update, my battery was depleted at an alarming rate. I applied for the $100 voucher but I've never heard back from Google. So I decided to bite the bullet and moved to iPhone instead. Apple might not be the best, but this was the last straw for me.
I'm a weirdo who carries two pixel 4as. I'm also waiting for a response regarding the $100 voucher on one of my phones... My other one I took in for the free battery replacement, and that's doing OK.
But yeah, I was planning to go for a Pixel 9 or 9a (when that's been out for a while), but this forcing of the hand by google is absolute BS, and the alternatives are unsatisfactory.
I'm semi homeless and the forced Pixel 4a battery update made my phone unusable and I'm in a state of tears. What can I do? Reddit deleted my post (I am hoping it's not because of Google employees)
I don't want to get too long into what happened in my life, but I had a Pixel 4a and everything was running great. Even when I was on the streets homeless I was able to charge it. I'm still struggling in and out, and apparently there was an update that came automatically to my phone. I checked and talked to live support in the library and they said it was just a battery update and it will last a bit less. That wasn't a big deal I thought but now the update came and my battery went from many hours to maybe half an hour now and doesn't charge at all or very slowly. I have interviews and some other small jobs that I have to do and just hard life right now and I do not have any money for this. I am a bit emotional so I asked while tearing up to Google support why they did this and I can't afford this my life is in shambles but they didn't help me. Even with the battery replacement I do not live near any local shops and mailing it in would not be possible for my situation. I bought this phone when my life was good and I only like this one and want to use this one.
All my stuff is on here and I don't know too much about phones so I just want this to work. I don't have money to fix this. I feel like the phone will die any second. What can be done? I didn't know they would do this. My life just keeps getting worse... I always feared my phone getting stolen on the streets but never thought Google would steal my phone.
What can I do? I don't have much minutes or data and can't afford it, is there a number I can call Google directly? I don't want to play with the phone and do anything weird my life is on it and can't back it up.
I'm trying to figure out what the actual latest update is doing regarding the battery. I found an update to the kernel binary but it doesn't seem the source has been updated.
Can I submit a GPL request to Google to get the kernel source?
Have the battery replaced for free at a walk-in center in the US, Canada, UK, Germany, Singapore, or India or take advantage of a mail-in repair program (US-only).
Whatever else you think about Google, I think you'd agree that is a much better response than what Apple did.
I have a Google Pixel 4a and planned to use the phone until it physically no longer worked. I loved it, especially with its wired headphone jack and small size.
It has worked for 3+ years and held a charge for 2-3 days easily until the other week when they pushed the battery patch. Now it dies in a few hours with light usage.
I asked Google support on what will happen if I get a battery replacement and it's still draining fast. They won't answer.
Google reps at a repair center said a battery replacement is unlikely to fix the drain issue since the drain behavior is attached to an OS update you can't opt out of.
This is really frustrating to be ignored by Google after they essentially bricked a fully working device that I paid for.
This is a type of move where I'm tempted to de-Google myself over this, including deleting my YouTube channel with 20k subs that I've been regularly posting to for almost a decade.
My whole business (selling courses and contract work) depends on SEO from Google and YouTube and I'm close to saying fuck it and destroying all of that out of principle on how poorly they are treating folks over this issue. I haven't made that decision yet but it's close to be honest. Close enough that I'm openly posting this message.
Same problem here (a few hours of battery life and it's very slow to charge now). This update makes no sense at all, excepted if you want to force your users to buy a new phone.
For me, it should be a RED flag on the Pixel lineup and on the confidence in Google.
There's been a lot of activity on Reddit and Android tech news websites. /r/Pixel4a has been absolutely busy with activity lately, lots of people asking for help.
My experience was kid dropped my old phone on holiday, we tried to remember why my spouse's old phone got replaced, and remembered she had a pixel 4a and the battery life had gotten really poor.
There was some news at the time that the 4a would be getting a 'battery performance update' and that it would result in some users getting a warning about their battery performing poorly and some would be eligible for $50 or a repair.
When I eventually got around to prepping the phone for the kid, lo and behold, the update was ready, I did it, and the battery was bad, and it linked me to the battery performance campaign page...
Which needed the IMEI, then said I could get $50, a $100 coupon or bring it in for repair, and there was a shop reasonably near me. I brought it in and they swapped the battery in about 2 hours with no extra drama.
I don't know why you would throw your phone out from this update... Although I wouldn't be surprised if you had already thrown it out because the battery performance was an issue before the update too.
Google ended security updates for the Pixel 4a in August 2023, so running this as your daily driver was already problematic. Fortunately, LineageOS officially supports the 4a, and v22 (aka Android 15) was just released for it.
The pixel 4a battery life saga was what made both me and my entire extended family never even consider buying a pixel phone again (and move to Samsung or iPhones).
Google denied the issues existed forever, then shipped a fix that somehow made them even worse, and made the phone unusable for years. I hope we were not the only ones.
Best phone I've ever used. Still going great after 4 years. Don't know how long it will last. There doesn't seem to be anything available with similar form factor.
I wonder why these "forced updates till kaputt" do not fall under (malicious) property damage.
It is not just Google: My Amazon Kindle gets less and less responsive the last years without any noteworthy functional improvements. Same for the Firestick.
Does/will GrapheneOS ship this new firmware? My Pixel 4a needed a new battery. I ordered the kit from ifixit, but was worried about possibly breaking the screen during replacement and being without a phone. So I bought a used iPhone XS to try out Apple-land. My plan was to put GrapheneOS on the Pixel 4a and decide eventually if my next phone would be a new Pixel with GrapheneOS or a new iPhone.
Since then this whole debacle has unfolded. GrapheneOS's installation instructions say that it updates the phone's firmware to the latest early in the installation process. GrapheneOS's releases page has a "2025012701" release for Pixel 4a. But the release notes don't have any mention of Pixel 4a since version 2023100300. I'm trying to figure out if GrapheneOS has actually updated their Pixel 4a image since then, and whether it would install the battery breaking firmware.
Speaking as a Pixel 4a customer with this update:
I received the update, and like everyone else, my phone battery started draining incredibly quickly. However, after getting the free battery replacement, my phone's battery has returned to draining as normal (and on the plus side, has somewhat renewed the life of this phone).
It's frustrating. My phone went from 100% to 0% in under an hour. I could not rely on it for a typical workday. Thankfully my job does not require my personal phone, and thankfully the update happened on the weekend. Imagine seeing this Monday morning before work. Who has time to fiddle with firmware? And who has time to set up a new phone in the middle of a workweek, especially if you're switching to a non-Pixel phone?
The small credit does not cover the cost of inconvenience.
Farewell to the last sensibly-sized Pixel phone. I have been forced to the 8a, which sadly feels far too heavy and breakable compared to the simple beauty of the 4a.
[+] [-] OliveMate|1 year ago|reply
My most charitable view is that Google have found a major fault with the Pixel 4a battery and want to mitigate a repeat of the Galaxy Note 7 without saying it outright and causing a panic.
My least charitable view (and immediate reaction) is that they're purposely ruining a viable budget phone to make more sales.
Either of these are terrible. At no point has Google came out and stated -why- they're pushing this update in the first place. And as someone who hasn't updated I'd really like to know if my phone presents an immediate threat (and I'm sure Governments and airlines would also like to know) before I remotely consider an update that'll practically destroy my device.
On top of this, within a day of being notified about this update, Google drastically raised the price of new Pixels on their store. Again if I'm charitable it could just be automatic global market price updates, but that goes out the window when Google must have prepared this update, FAQs, support plans, etc, then released it just before said price updates. The $100 discount recourse doesn't go far when the 8a jumped from £379 to £499. It's hard not to feel suspicious about it.
While I'm here, I did briefly write about my experiences with the 4a, though I'm far from a competent tech writer: https://callmeo.live/blog/ode-to-the-pixel-4a/
[+] [-] chasil|1 year ago|reply
Unlock the bootloader, then install LineageOS, MindTheGapps, and Magisk.
Once you have Magisk stabilized, install the Advanced Charging Controller, and configure it to halt charging at 80%.
That should solve your problems, and turn the updates back on. I don't think there is a way to make Google Pay work in this configuration, which is a drawback.
I can put all the URLs here if you ask.
Edit:
https://lineageos.org/
[I did not remember that Lineage hosts gapps images]
https://wiki.lineageos.org/gapps/
[IIRC, the APK is renamed to a ZIP and flashed with recovery, then name it back and install the app]
https://github.com/topjohnwu/Magisk/releases/tag/v28.1
https://magiskmanager.com/
https://github.com/VR-25/acc/releases/tag/v2023.10.16
[+] [-] 1vuio0pswjnm7|1 year ago|reply
As I can still remember the days of software before "updates", I am still baffled by the always unsolicited "advice" amounting to "always update" without even considering what's in an "update". This "advice" is everywhere. Software quality control is at all-time lows I guess. Then came "automatic updates", decreasing the chance of computer user discretion even more, effectively removing user choice, i.e., case-by-case decision-making.
Perhaps some computer users, the rare ones who do not routinely follow unsolicited "advice" blindly, might respond to the question of updating with something like, "What choice do I have?" That there is no meaningful choice, or perception thereof, in deciding whether to install an "update" is not a coincidence, methinks.
Maybe updating is a gamble. There are winners and losers. On several occasions, I have won by not updating, i.e., blindly installing more code from so-called "tech" company without being to peruse the code. Other times I have gotten lost by updating. It seems that quite often the "updates" include code that serves me no benefit and in fact reduces the computer's utility to me. Meanwhile, it might increase utility for others or for the so-called "tech" company that collects data and sells ad services. One size does not fit all. Sometimes the losses can outweigh the gains, if any.
Hopefully there is a lawsuit filed over this Pixel 4a "update". Through discovery we may be able to learn what happened.
[+] [-] mathstuf|1 year ago|reply
The cynic in me recommends that anyone contributing to Google (or really any big tech company) projects to use "bug fixes and performance improvements" or "What's new:" (with an empty body) as commit messages and refuse to update them until we get useful changelogs for app updates.
[+] [-] Suppafly|1 year ago|reply
My wife was using a pixel 4 until last year and upgraded to a 7, I took her old phone and switched it over to my info and used it for like 2 days before it got a random update and refused to ever work again. Her 7 just got an update a couple of days ago and the battery went dead and it refused to boot until it'd been plugged in for an hour and then would only boot into recovery mode before finally returning to normal. I think google just has something really screwed up with their update process.
[+] [-] KORraN|1 year ago|reply
The article got it wrong - even before the update has been published, Google already sent e-mail to registered users with a note that the upcoming update may reduce battery life and offered either battery replacement or money: https://support.google.com/pixelphone/answer/15701861 But the results people post are way beyond anyone expected.
[+] [-] QuantumGood|1 year ago|reply
[+] [-] kllrnohj|1 year ago|reply
Given the legal & regulatory trouble Apple got in and is currently in depending on jurisdiction for doing this, it seems highly unlikely Google would have picked now to attempt the same thing. Especially since it's literally a single device, and even the sibling 4a 5g didn't get the same treatment.
The silence is inexcusable, though.
[+] [-] kristopolous|1 year ago|reply
I really hate how in subsequent generations, they faithfully cloned Apple's design decisions of removing ports and making the device gigantic.
"For customers who are dissatisfied with iphones,
Our product is a slightly different iphone-like device."
I mean come on now, what the hell...
About twice a decade google makes a good phone and the others are just iphone knockoffs
[+] [-] schroeding|1 year ago|reply
Which, should it be true, would make the lack of explanation from Google horrible and asinine. If (and this is a big if, it's all speculation, because Google doesn't open their mouth) there is a hardware fault with the battery, I would very much like to know outright as a customer, no matter the PR damage for Google.
[+] [-] hnburnsy|1 year ago|reply
See the Fitbit Charge 5 issue from 2023 and it just happened again with the Sense and Versa...
https://www.androidauthority.com/fitbit-sense-versa-3-batter...
[+] [-] Gee101|1 year ago|reply
[+] [-] lupire|1 year ago|reply
The numbers just don't make sense.
Users who love 5-year-old phones can easily get a cheap used phone, which are in abundant supply.
[+] [-] computehyper|1 year ago|reply
[+] [-] pxoe|1 year ago|reply
[+] [-] j1elo|1 year ago|reply
And here I am, ignoring updates on my Pixel 6a since October 2024 (there were reports of crashes or bricking, what a surprise) and planning to keep doing that for the foreseeable future.
Sucks having to choose between a potentially (even likely, seeing the trend) broken device or an unsecured one. Pick your poison.
[+] [-] hysan|1 year ago|reply
[+] [-] OsrsNeedsf2P|1 year ago|reply
Thankfully, I was able to get into the settings and switch to Lawnchair without a working "desktop UI", but without a second application launcher I would have been totally screwed. I checked the Play Store afterwards and saw hundreds of people with the same issue.
On Linux I can choose which "security" updates to install, and only install those. Why can't Windows and Android provide such a feature?
[+] [-] spencerflem|1 year ago|reply
They shuffle the UI around, or put in more ads, or recently- add some new AI feature. Genuinely can't remember the last OS or App update I've been happy about.
Makes me sad to think of all the developers working long hours just to make their users upset.
[+] [-] behnamoh|1 year ago|reply
[+] [-] floydnoel|1 year ago|reply
[+] [-] 2OEH8eoCRo0|1 year ago|reply
[+] [-] StressedDev|1 year ago|reply
My advice is to buy phones from reputable manufacturers. I have had an iPhone for over 10 years and I have been very happy. The work well, last, and the performance is always good. My current goal is to keep my current phone 7 years. I will update it when Apple stops supplying updates.
[+] [-] deng|1 year ago|reply
https://xdaforums.com/t/undo-the-january-2025-update-without...
(EDIT: Just to be clear, and which is also mentioned in that post: unlocking the bootloader will reset the device. If your device is already unlocked though, you will be able to keep the data.)
Of course, I would just advise to switch to LineageOS directly, since Google has stopped providing security updates for the Pixel 4a already in August 2023. I've run LineageOS for years on the Pixel 4a and it has worked pretty much perfectly for me:
https://wiki.lineageos.org/devices/sunfish/
Android 15 (LineageOS 22) was just released for it.
[+] [-] wobfan|1 year ago|reply
[1] https://www.youtube.com/watch?v=Xboo6sV-cJU
[+] [-] netghost|1 year ago|reply
The whole thing is ridiculous and poorly handled. Sadly, if my phone had just cracked or failed to turn on, I'd probably have upgraded happily and moved on with my life. As it is, now I feel like something was taken from me. So it goes
[+] [-] chasil|1 year ago|reply
https://images.ctfassets.net/d9ybqgejqp0w/7hP2z3Oyn8xH4TvFJt...
You can schedule an appointment here:
https://asurion.com
A retired coworker got a 4a off eBay two years ago, and it's eligible for a free battery replacement.
[+] [-] malfist|1 year ago|reply
[+] [-] s4i|1 year ago|reply
I still think Google’s Android UI is the best one out there for me, and I despise a lot in the iPhone UX (such as the keyboard) but I just need a phone that works and I can get repaired or replaced easily if I need to. At least in Finland, Google’s customer service has been abysmal over the years.
[+] [-] mottalli|1 year ago|reply
After the update, my battery was depleted at an alarming rate. I applied for the $100 voucher but I've never heard back from Google. So I decided to bite the bullet and moved to iPhone instead. Apple might not be the best, but this was the last straw for me.
[+] [-] alt227|1 year ago|reply
https://en.wikipedia.org/wiki/Batterygate
[+] [-] gertlex|1 year ago|reply
But yeah, I was planning to go for a Pixel 9 or 9a (when that's been out for a while), but this forcing of the hand by google is absolute BS, and the alternatives are unsatisfactory.
[+] [-] computehyper|1 year ago|reply
I don't want to get too long into what happened in my life, but I had a Pixel 4a and everything was running great. Even when I was on the streets homeless I was able to charge it. I'm still struggling in and out, and apparently there was an update that came automatically to my phone. I checked and talked to live support in the library and they said it was just a battery update and it will last a bit less. That wasn't a big deal I thought but now the update came and my battery went from many hours to maybe half an hour now and doesn't charge at all or very slowly. I have interviews and some other small jobs that I have to do and just hard life right now and I do not have any money for this. I am a bit emotional so I asked while tearing up to Google support why they did this and I can't afford this my life is in shambles but they didn't help me. Even with the battery replacement I do not live near any local shops and mailing it in would not be possible for my situation. I bought this phone when my life was good and I only like this one and want to use this one.
All my stuff is on here and I don't know too much about phones so I just want this to work. I don't have money to fix this. I feel like the phone will die any second. What can be done? I didn't know they would do this. My life just keeps getting worse... I always feared my phone getting stolen on the streets but never thought Google would steal my phone.
What can I do? I don't have much minutes or data and can't afford it, is there a number I can call Google directly? I don't want to play with the phone and do anything weird my life is on it and can't back it up.
Thank you all.
[+] [-] aucisson_masque|1 year ago|reply
When you got enough money, buy a phone. Not Google's one obviously. And transfer everything from the pixel to the new.
Keep the pixel for the incoming lawsuit.
[+] [-] bmaupin|1 year ago|reply
Can I submit a GPL request to Google to get the kernel source?
https://github.com/bmaupin/pixel4a-battery-research
[+] [-] userbinator|1 year ago|reply
Whatever else you think about Google, I think you'd agree that is a much better response than what Apple did.
[+] [-] nickjj|1 year ago|reply
It has worked for 3+ years and held a charge for 2-3 days easily until the other week when they pushed the battery patch. Now it dies in a few hours with light usage.
I asked Google support on what will happen if I get a battery replacement and it's still draining fast. They won't answer.
Google reps at a repair center said a battery replacement is unlikely to fix the drain issue since the drain behavior is attached to an OS update you can't opt out of.
This is really frustrating to be ignored by Google after they essentially bricked a fully working device that I paid for.
This is a type of move where I'm tempted to de-Google myself over this, including deleting my YouTube channel with 20k subs that I've been regularly posting to for almost a decade.
My whole business (selling courses and contract work) depends on SEO from Google and YouTube and I'm close to saying fuck it and destroying all of that out of principle on how poorly they are treating folks over this issue. I haven't made that decision yet but it's close to be honest. Close enough that I'm openly posting this message.
[+] [-] stephaner|1 year ago|reply
For me, it should be a RED flag on the Pixel lineup and on the confidence in Google.
I filled https://www.stopobsolescence.org/.
[+] [-] zimbatm|1 year ago|reply
[+] [-] dont__panic|1 year ago|reply
Decent summary post here: https://www.lambdalatitudinarians.org/techblog/2025/01/09/th...
[+] [-] toast0|1 year ago|reply
There was some news at the time that the 4a would be getting a 'battery performance update' and that it would result in some users getting a warning about their battery performing poorly and some would be eligible for $50 or a repair.
When I eventually got around to prepping the phone for the kid, lo and behold, the update was ready, I did it, and the battery was bad, and it linked me to the battery performance campaign page...
Which needed the IMEI, then said I could get $50, a $100 coupon or bring it in for repair, and there was a shop reasonably near me. I brought it in and they swapped the battery in about 2 hours with no extra drama.
I don't know why you would throw your phone out from this update... Although I wouldn't be surprised if you had already thrown it out because the battery performance was an issue before the update too.
[+] [-] deng|1 year ago|reply
[+] [-] roesel|1 year ago|reply
Google denied the issues existed forever, then shipped a fix that somehow made them even worse, and made the phone unusable for years. I hope we were not the only ones.
[+] [-] Sateeshm|1 year ago|reply
[+] [-] rwoerz|1 year ago|reply
[+] [-] zargon|1 year ago|reply
Since then this whole debacle has unfolded. GrapheneOS's installation instructions say that it updates the phone's firmware to the latest early in the installation process. GrapheneOS's releases page has a "2025012701" release for Pixel 4a. But the release notes don't have any mention of Pixel 4a since version 2023100300. I'm trying to figure out if GrapheneOS has actually updated their Pixel 4a image since then, and whether it would install the battery breaking firmware.
[+] [-] chabad360|1 year ago|reply
[+] [-] wonger_|1 year ago|reply
The small credit does not cover the cost of inconvenience.
[+] [-] bcraven|1 year ago|reply
[+] [-] rjbwork|1 year ago|reply