[its_down_again]

Yes, the customer is returning, but that’s completely normal in the bespoke tailoring process—it’s not new business. The process of getting a completely bespoke suit there's usually multiple fittings over several weeks. It's normal for the customer's body to change, and adjustments to made to create a better fit.

That’s why it becomes such an issue when customers come in requesting an alteration—it’s like being dropped into a team at the final stages of a project that leadership says is 90% done, but it’s been stuck for weeks trying to finalize that last 10% due to some "small last minute requirement changes"