[__oh_es]

My partner has dyslexia and finds forms overwhelming. Chatbots break this down and (I suspect) give the same feeling of guidance. As for specific examples NHS has some terribly overwhelming forms and processes - image search IAPTUS.

Another example; I was part of a team that created a chatbot which helped navigate internal systems for call centre operators. If a customer called in, we would pick up on keywords and that provided quick links for the operator and pre-fill details like accounts etc. The operator could type questions too which would bring up the relevant docs or links. I did think looking into the UX would’ve been a better time spend and solved more problems as the system was chaos but “client wants”. What we built in the end did work well and reduced onboarding and training by 2 weeks.

[wokwokwok]

> As for specific examples NHS has some terribly overwhelming forms and processes - image search IAPTUS.

Are those example where a chatbot helps fill out the form, or just examples of where forms are hard?

My image search did not find any results of AI chatbots that helped fill out the form for you. Do you have a direct link to a form by any chance?

[__oh_es]

It was for examples of overwhelming forms to your #1.

Apologies for the confusion - that wasn’t clear at all.