[rsavage]

It's worked well with pretty role. However, for our Customer Success / Support team hours = hours out is more true than other roles. So for these roles its more about being able to attract people who are really good at their roles.

We don't track hours at all -- staff are expected to track their own hours and keep them to 32hrs. Occasionally something happens and people work longer hours in a week, however we then give them time off the following week.