In my experience our customers are more worried about having the service stop when they hit the limit of a tier than they are about being charged a few more dollars.
Maybe I'm misreading. It sounds like you're stepping the user up a pricing tier - e.g. going from 50 a month to 100 and then charging at the better rate.
I would also worry about a bug on my end that fires off lots of screenshots. I would expect a quota or limit to protect me from that.
That’s right. On our standard self-service plans we automatically charge a better rate as volume increases. You only pay the difference between tiers as you move through them.
It’s rare that anyone makes that kind of mistake. It probably helps that our rate limits are relatively low compared to other APIs and we email you when you get close to stepping up a tier. If you did make such a mistake we would, like all good dev tools, work with you to resolve. If it happened a lot we might introduce some additional controls.
We’ve been in this business for over 12 years and currently have over 700 customers so we’re fairly confident we have the balance right.
ALittleLight|1 year ago
I would also worry about a bug on my end that fires off lots of screenshots. I would expect a quota or limit to protect me from that.
jot|1 year ago
It’s rare that anyone makes that kind of mistake. It probably helps that our rate limits are relatively low compared to other APIs and we email you when you get close to stepping up a tier. If you did make such a mistake we would, like all good dev tools, work with you to resolve. If it happened a lot we might introduce some additional controls.
We’ve been in this business for over 12 years and currently have over 700 customers so we’re fairly confident we have the balance right.