[idermoth]

Yes, this is part of it, (but I'll say, only a fraction of it.)

Big crisis at the company? Some businesses deal with very sensitive situations, which can include deaths or serious financial/info breaches. I discussed one of these with an org just this week.

Can you imagine the reaction to an AI that's scripted out a response?

"We're genuinely sorry... [insert 1000 words of generic feel-good garbage]."

We all know the AI isn't genuinely sorry, and good luck having it respond to the angry reactions from its own de-humanized response.

Or not...it likely wouldn't be able to tell when to respond and when to leave well enough alone. Not that every executive knows either, but still.