[raynr]

I played around with the website. I will take the author's advice to not take it seriously.

Many of the changes are active voice to passive voice. It might sound more polite, but in reality comes off as sneering or condescending.

For e.g., if I've already told you something, I usually change communication channels to a more casual one (pick up the phone, pop my head up, walk over, go on a chat channel) and say: "hey, that question you had, it's already addressed in my email, see this bit over here...".

I would not, as the website suggests, say any of this:

- "There seems to be a disconnect here as this information has already been provided."

- "The information has not changed since the last time it was communicated."

- "As indicated prior."

If you did this to me, I would think you are a jerk.