[lasereyes136]

I agree that this is needed. It doesn't stop the person requesting the feature from asking for a meeting to explain why and just whining that they need it the whole time and saying they shouldn't have pay anything to get it addressed right now.

Having in the person taking these meetings for a software vendor, it can get really toxic quickly and I never had more than 1 meeting a quarter with really toxic people and they were at least paying for the product and maintenance so hearing them out was part of the job. It unfortunate to get to the point where you view customer requests as antagonistic, but I can see how it happens. Some people really feel entitled, and some have a job to do and limited resources or control to do it in.

[drivers99]

> Having in the person taking these meetings for a software vendor, it can get really toxic quickly [...] hearing them out was part of the job

Does it have to be a meeting? Although it's about sales calls, I'm reminded of https://keygen.sh/blog/no-calls/ (HN discussion: https://news.ycombinator.com/item?id=42725385 )

[lasereyes136]

No, it doesn't have to be a meeting. It can be any method communication.