[fujinghg]

Or maybe I just have higher standards and better risk appraisal after seeing their customer support response for two separate people after they had problems was “fuck off and talk to the ombudsman”.

Problems being stuck payment during migration to another bank (after payment issues) and a frozen account after false positive on a fraud.

No those aren’t fuck off things they are fix them. Missing or stuck cash is not a go away thing unless you are utterly incompetent as an organisation.

[fragmede]

TWO people you know had bad support interactions!

Well then.

[fujinghg]

I’m a statistician. What point are you trying to make? Write it off as an anecdote? It’s not 1999.

It’s two observations. Observations lead to questions which lead to collecting more data. Which lead to a conclusion that it is not pretty.

When managing risk you judge a company not on a good day but how they handle things on a bad day. And Monzo are terrible. It’s a pattern.

Go look and find.