My company recently switched to UHC for 2025. My regular monthly out of network claim was fine with Aetna. With UHC? After I filled out a long form with information in a PDF, they mailed me a letter saying they needed more information. The exact information I had already given them, except for one thing trivially looked up, the provider's phone number. They asked that I mail them more information. I don't have a printer. So I had to get PDFs, go to the library, print them, buy envelopes (yes they did not provide one) and stamps, and mail it. I have yet to hear back anything. I am going to have to follow up myself. Is it worth it to me to spend this much time? The frustration is real. Even if the doctor here is technically in the wrong, UHC deserves every negative press possible. What they pull should be illegal, companies like these are a big part of why our healthcare system is a joke.
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