[caydenm]

Free tier and free trial abuse is a huge problem, but also a huge opportunity.

We have seen customers where free tier abusers created 80k+ accounts in a day and cost millions of dollars. We have also seen businesses, like Oddsjam add significant revenue by prompting abusers to pay.

The phycology of abuse is also quite interesting, where even what appears to be serious abusers (think fake credit cards, new email accounts etc.) will refuse a discount and pay full price if they feel they 'got caught'

[akerl_]

I’d love to hear more about the idea that somebody making a fraudulent signup with a stolen credit card is potentially going to pay full price if they “get caught”

[caydenm]

There are obviously people who are doing free trial abuse for commercial gain eg. Signing up 1k accounts to get test credit cards or to resell accounts. They are not going to convert (although sometimes you can successfully convert them into affiliates)

We have seen individuals just trying to get free accounts week after week, who when nudged once pay immediately thousands of dollars even after using fake, stolen or empty cards.

These individuals think they are being cheeky and when they are 'caught' they revert to doing the right thing.

[TeMPOraL]

I imagine an amateur who wants the problem to go away as quickly as possible and with minimum fuss, to the point of overcompensating from anxiety.