[nfm]

I dunno, that seems a bit narrow minded to me. You're making an assumption about talking to AI being a worse experience than talking to a person (which is frequently _terrible_).

What if you were able to get helpful support, 24/7/365, with no time waiting in a queue, in your own language (regardless of the service provider's location and 'native' language support)? And the company was able to provide the product and support for it cheaper, resulting in less cost to you?

We're far from there, but I expect it'll happen.

[ivolimmen]

I am a software developer. I avoid technology in my house. I like people; I would love to see other people get paid not fired and replaced. I am Dutch so it will not happen in the near future for me. We have strict laws for employment; plus we are always behind in tech (Except for self service). It is not narrow minded; AI (ahem, Machine Learning) is quickly replacing the wrong things in my opinion.