[HnUser12]

>If apple cared about providing encryption to the masses, ADP would be enabled by default and you'd have to opt out of it.

Apple is also a company that needs to cater to its customers. If they enabled ADP by default and customer locks themselves out and goes to Apple, they want to be able to help. ADP is intended for people who understand what it is but nit savvy enough to run their own system.

[TheDong]

You can't have it both ways. Either you're providing encryption to the masses, or you're not.

Providing encryption to the masses would in fact be telling people who lost their phone, or forgot their password "no, all your photos are gone forever, tough luck. Also, you have to make a new apple account and re-purchase all your apps".

[sadeshmukh]

You must have a different definition of "providing" because offering a service is definitely providing it. Apple makes "smart" devices that do what people want them to, and encryption is second to that. I think it's a fair compromise to have it easily available but not default.

[protocolture]

This is correct, apple has a very customer first support culture which has a famous history of blowing up in their faces.

Internal metrics for support teams are almost entirely customer satisfaction focused, which built a culture of getting a result for the customer at all costs, which was very exploitable by social engineering.

It doesnt surprise me that they dont want to let customers encrypt and lose all their baby photos by default.