[gregdoesit]

The most bizarre OpsGenie story was how in 2022, this tool was down for 2 weeks for hundreds of unlucky companies that were Atlassian customers. This was at a time when JIRA had an outage impacting a small percentage of their customer base - but still in the hundreds of organizations (with around tens of thousands of users.)

While most companies can operate for some time without JIRA: losing your paging service means you're flying in the dark. And yet, Atlassian did not prioritize restoring OpsGenie.

I covered the details at the time [1]. To this date, this incident is a real head-scratcher and makes me wonder if Atlassian has internalized how much more critical an incident alerting software is, compared to a ticketing software (JIRA) or wiki (Confluent).

[1] https://newsletter.pragmaticengineer.com/i/52148641/what-atl...

[atonse]

Probably prioritizing their revenue generating products over ones that may have had very little revenue.

[vasco]

Problem is that they instantly turned the less revenue product into something that was worth 0.

[jamesfinlayson]

Ah, I remember that outage. My company was still of self-hosted Jira at that time.