I got that email too. When it wanted my credit-card number I didn't have my wallet by my side so I thought I'd do it later. When I remembered the next day and wanted to give it a try again I was told I had already used the code.
Heyo, did you try recently?
We had some bugs initially but released some fixes to make the experience better afterwards.
If you try again - it should work just fine.
If it does not, you can always contact support@kagi.com and we'll get it fixed asap.
As for the credit-card number, the form should not ask you for a card. It will ask you for your name and address for tax purposes, should you continue the trial afterwards but it will not ask for your card number.
We've had some other people mistake this form for a card form as well.
(and if it somehow is, then definitely contact support with screenshots because that is not expected)
Thank you for reaching out, sorry I only just now saw it. I just tested it and it indeed work without any problems now and I successfully started my 1 month professional sub. I think what confused me about needing a credit-card was the stripe(? I think) checkout form :D But you are right, it didn't actually want my credit-card number after putting in my address.
seth_at_kagi|11 months ago
If you try again - it should work just fine. If it does not, you can always contact support@kagi.com and we'll get it fixed asap.
As for the credit-card number, the form should not ask you for a card. It will ask you for your name and address for tax purposes, should you continue the trial afterwards but it will not ask for your card number. We've had some other people mistake this form for a card form as well. (and if it somehow is, then definitely contact support with screenshots because that is not expected)
nouryqt|11 months ago
Thank you for reaching out, sorry I only just now saw it. I just tested it and it indeed work without any problems now and I successfully started my 1 month professional sub. I think what confused me about needing a credit-card was the stripe(? I think) checkout form :D But you are right, it didn't actually want my credit-card number after putting in my address.
Much appreciated the help!