[felideon]

I think there’s merit in a hybrid approach, and more people should do this instead of slapping a chatbot everywhere, but your approach seems completely backwards from a usability perspective. Chat interfaces (edit: and similarly, CLIs) are at complete odds with discoverability[1]. In your demo, I’m trying to understand the point of the chatbot when all it does is convert a button, with a pretty decent CTA (“try sending us an email”), to a sentence in the first person? Why not a large “Compose Email” button? And if the chatbot can do more than one thing, how many of these potential “conversation starters” are you going to display?

What we need are designers who can help establish a foundational structure (information architecture) that leads to discoverable and simple UIs to nudge users in the right direction. Once users are at a place where they know what’s possible/available, then perhaps you can allow some fuzziness to help them cross the line to accomplish their task.

[1] https://www.interaction-design.org/literature/topics/discove...