[Snakes3727]

Can you please explain why something as basic as getting support needs to go through an AI?

Are you truely that cheap? Is this why it took you guys 3 months to get a basic contract back to us?

[carstenhag]

Good human support is expensive. You need support agents and people that educate and manage those. It's not easy to scale up and down usually. People also hate waiting times.

AI fixes most of that... Most of the time? Clearly not, but hey.

[EdwardDiego]

> Good human support is expensive.

And bad AI support is also proving to be expensive.

[eviks]

AI doesn't fix any of that because it's not good. For example, you can easily reduce waiting times to 0 with human support by replying "can't help" to every request. So unless you have good AI support, the fact that it can reduce waiting time is not an improvement.

Same with scaling- what's hard is scaling good quality, not just scaling, so without good AI you've again gained nothing

[jstummbillig]

Basic and cheap? Maybe this attitude towards support work is why.