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0x0000000 | 10 months ago

They don't use Godaddy directly. Godaddy is the registry for .us. Zoom's registrar is MarkMonitor, who appear to be at fault for this outage.

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subscribed|10 months ago

No, Mark Monitor have requested the correct change (EPP status code `ServerUpdateProhibited), GoDaddy messed it up.

(I'm not affiliated with either, but happen to know the technical details of the outage)

SahAssar|10 months ago

Could you let us know how you know the technical details? Is there some public info the rest of us haven't been clued into?

sgarland|10 months ago

Never heard of MarkMonitor before. Not a great start.

I had Google Domains for years, until they abruptly and bizarrely abandoned it, then I left for Porkbun. Never had a problem with either of them. I get yearly auto-renewal notices. Everything works, and it’s very boring, which is precisely what I want from a registrar.

Moto7451|10 months ago

I worked at a company that used MM and was involved in some of the domain work.

One of the really nice things about the service is they handle a lot of the general business continuity and security stuff that can really suck with traditional registrars. One of their main lines of work is they’ll work with you to resolve tld-squatting and typo-squatting by working directly with the registrars.

Even before an infinite number of vanity or scammy tlds started showing up it would be pretty difficult to find <your-growing-unicorn-startup>.biz to add to your portfolio of domains since the owner may just have forgotten to update their email in their registrar and were coasting on a 10 year registration. Maybe the squat was intentional and it’s now a 1:1 replica of your homepage with a phishing or other credit card scam going. Stuff like that really sucks to do yourself while handling your other responsibilities. MM was pretty successful at getting in touch with the owners in the first place and having the registrar yank and transfer in the latter case. YMMV of course.

Once a lot of tlds started showing up, and especially the porn related ones, they worked with the new registrars directly (like GoDaddy in the .us case here) in the “sunrise period” to make sure something like google.xxx doesn’t become a front page article about an actual porn site (in case you’re wondering, that one doesn’t go anywhere at all). Your other options are to work directly with each registrar or ICANN.

dewey|10 months ago

That’s because you are maybe not in the market for MarkMonitor. If you check the whois for any global brands chances are they are held by MarkMonitor. Just like you don’t use EY as your tax advisor.

the-rc|10 months ago

MarkMonitor has been around forever. It's used by many of the largest companies. I remember quite a few Google outages that could be tracked down to MM issues.