[pyfon]

Oof! I'd rather be half way through fixing the problem while the customer first discovers it.

Unless you have 1 customer who lives in the same time zone or something.

I'd understand not wanring to be being woken up from a page for a small operation though.

[bitbasher]

In my experience, most customers are amazed you even respond to their email. If you fix a bug or issue within 24 hours they are amazed.

[SantiagoVargas]

Very true - our goal is to help companies keep their customers amazed. Especially when starting out with early adopters. Though perhaps not something that can scale as easily.