[hbsbsbsndk]

Have you been to a bank branch recently? There is almost no staff, and to get help you have to call an offshored call center.

[maxerickson]

My little credit union usually has 3-4 tellers and some additional staff that handle more complicated stuff.

[lenerdenator]

Your little credit union lacks the capital to have automated systems handle more complicated stuff... for now.

Used to work at a bank that had a few local branches as a teller when I was a senior in HS. Had old, antiquated technology but had a "person on the phone whenever you needed help".

I'm going to guess that the bank that bought them out was quite a bit more advanced, and the banks that do the same will be buying out the less advanced ones.

[cenamus]

And there's like hardly any branches anymore, used to be one in every major village/small town per bank, now there's double the people and a third the banks