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> They don't understand the problem, and when I point that out by explaining my issue another way they just answer "Have I solved your issue?". Well, no, you didn't; you didn't even understand the problem.

This is a real thing. I had similar experience with Discord support. They closed me ticket or sent me to weird chases(restart app, reinstall app, format your phone!, upgrade to latest os version, try a different phone!, update your appstore!, change mobile operator etc). It was insane and in the end, I said I don’t care and will uninstall discord. Then I get a small reply to the ticket, did we solve your problem? If so, we can close this ticket.

And no, I was not doing vague descriptions, I literally sent screen recordings of exact steps to reproduce the issue.