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Steve Mann's unanswered letter to McDonalds' Head of Customer Services

76 points| kefs | 13 years ago |eyetap.blogspot.com | reply

27 comments

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[+] toomuchcoffee|13 years ago|reply
What a pity.

While I tend to sympathize with his case, for a grievance letter that was just way too long and rambling. So it puts the addressee -- who already faces considerabilities legal liabilities, as well as pressures from above if they respond the wrong way to such a letter -- in a position where they feel justified in seeing silence as a prudent response.

Plus, it just takes lots of time to parse and construct a response to such a torrent of TL;DR like that.

Much better would been to have spend some extra time coming up with something no longer than 1.5x as long as the letter he was responding to. You know, something readable. And then, for political as well as strategic reasons, open his wallet to have it professionally translated into French. Now that might get him the kind of traction he wants on this issue.

[+] drucken|13 years ago|reply
All good points.

Being in French and reasonably short would have been made it more adaptable for French media and their law experts too.

In my opinion, the key is to make this seem like a distinctly French problem and conduct it in French public space. Given French pride (and assuming it has no gross legal repurcussions), that could force a response.

[+] ams6110|13 years ago|reply
Exactly what I was going to say. Steve Mann comes off as a lunatic in this whole affair.
[+] jpxxx|13 years ago|reply
Is this for real?

The moment you start talking about seeking legal remedy from a corporation, the only interaction you're going to have from said corporation is through their legal department.

[+] jaylevitt|13 years ago|reply
Wait - didn't he have a photo that showed the employee tearing up his documents?

Doesn't that mean the McDonalds executive is outright lying?

[+] uncoder0|13 years ago|reply
I have noticed some resistance to filming in businesses in the US. I've been wearing a camera rig recently to do high-res capture of my shopping for some software we are working on. Since I started the data capture I have been asked to turn my camera off by several different businesses. I wonder how this apparent aversion to filming in some establishments will effect the adoption of google glass and similar products.
[+] tjr|13 years ago|reply
Some businesses have long had policies against photography, enforced to varying degrees. I was once at a gas station and noticed an increasingly-rare payphone, and whipped out my SLR camera from the backseat to take a picture. As soon as I did, an employee emerged from inside the shop and told me to stop taking pictures.

I'm not sure what damage it could have done, but it is their own private property, so they have that right. I could have elected to stand on the public sidewalk and take a picture of the payphone with a 400mm lens, but I just wasn't that interested.

[+] sp332|13 years ago|reply
I would ask you to turn off your camera out of respect for the other customers. Also, people are less likely to do silly dumb things in a store if they can't show their friends :)
[+] Jemm|13 years ago|reply
I use a small rectangular scope to help me read menus at take away restaurants and have learned to hide the device because it make people very uncomfortable despite not being a camera.
[+] meatpopsicle|13 years ago|reply
^ non union lawyer.

This dumbass just took his proper private process they've just acquiesced to (silence == acceptance), and made it public in such a way that obliterates his remedy. I would have just slapped a $50k pricetag on my private correspondence, gotten their agreement (with another step for due process on their part) that they owed that money to me, then filed a lien with the US Secretary of State's office. once the lien is perfected, you file a lien against the CFO of McDonald's, and you can use the county sheriffs to seize assets on your behalf. This will work even if you're in France, and you're dealing with an American Corporation (UNCITRAL Convention is your guideline).

If you can script a mod for Neverwinter Nights, you can learn Contract Law. It astounds me how many people refuse to learn it, but allow their lives to be ruined by their ignorance in the subject.

[+] switch007|13 years ago|reply
I hear this suggested as a remedy quite often (especially in the 'freeman of the land' circles), but never any stories of it being used successfully. Do you know of any cases where a commercial lien has been used and they actually paid up?
[+] tedunangst|13 years ago|reply
I wonder what kind of response he wants. "An apology rather than a denial would go a long way toward mending hurt feelings." Oh, ok. I'm right, you're wrong, and don't you dare suggest otherwise.
[+] wizzard|13 years ago|reply
Well, it seems like fair tactics given the original letter's insulting non-apology: "We regret that our staff’s request that you stop filming in our restaurant offended you."