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kochb | 9 months ago
I enjoy Christmas cards and personal letters as much as anyone, but with electronic payments and telecommunications taking more of the volume, it is increasingly becoming an advertising service. If it is operating unprofitably, we are paying a form of subscription fee to receive those ads.
jermaustin1|9 months ago
Right now I have about a 1% lost/damaged package rate (averaged over 12 months - it's a tiny amount and it is insured), but come Christmas, that shoots up to around a 10% lost/damaged package rate through USPS - some of those packages do eventually resurface, and I let the customers keep them (I've already filed the insurance claim and shipped a replacement).
UPS was at 5% on average - never used them around Christmas - so no data for that - they might be better than USPS and the were close enough in cost just further away from my workshop.
FedEx (only used for 2 weeks) cost double and 30% of my packages were lost or damaged - can't average it out since there isn't enough data, but having to file claims for 1 in 3 packages after already paying 2x USPS rates wasn't going to fly.
BenjiWiebe|9 months ago
We ship packages via UPS, and have <1% lost/damaged. Not sure how long it's been now since a damaged/lost package - maybe 300?
It probably helps that our smallest packages are ~1000 cu inch and 6 pounds. Hard to lose.
I don't like dealing with UPS customer service, but I really like the actual shipping service. And it's very fast and predictable. Very rare that it takes any longer than UPS WorldShip predicts. 1 day shipping to most of our customers in our state, and some in neighboring states.
nxobject|9 months ago
dfxm12|9 months ago