[Snawoot]

> What ever happened to providing a good service?

I'm getting an impression it's just not profitable enough. For many years I get a feeling that business is considered sound only if it is superprofitable (not exactly the right term, but still) in order to cover all losses.

Probably it's because of market competition required to be at least noticed. Some companies' spendings for marketing are greater than for R&D, production and operations combined. Maybe we got ourselves into a situation where everywhere competing for low-hanging fruits or trying to make customer believe it's the service they need while all of it doesn't really overlap with real society needs.