[derekp7]

And,even if customers are slower, having 20 self checkout kiosks is still faster than 3 cashiers.

My biggest gripe with self checkout is if I make a mistake, they call it theft. I haven't been trained and certified on the register, so I can't accept the potential for getting a criminal record due to a scanning error. Example: Walmart will successfully "beep" when scanning, but will display "system busy" on the screen, and the scanned items don't show up on the receipt.

[mercer]

Interesting. I'd be mortified if things happened that way here, because I regularly forget to bleep items, and have quite a few time been checked in those cases. the only consequence was some embarrassment and the need to allow the employee to re-check every item. usually they were even apologetic about it.