Anecdata: my neighbour runs a doggy day care. She's been flooded with 1 star reviews (clearly not from her customers), and received similar coercive phones calls to help her improve her online presence. Not much she can do about it, as Google is not particularly responsive
TechDebtDevin|9 months ago
j16sdiz|9 months ago
It is trivial to hire someone in Asia to do these kind of fake reviews