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Heads up: Backblaze is using AI SDRs

5 points| eskibars | 9 months ago

I received a call from a Backblaze sales person asking for "27 seconds of my time" to my personal cellphone. My cell is on the US "do not call" list, but was dialed anyway. The conversation sounded very strange, and I asked directly whether it was an AI agent. It responded that it was. I asked for a supervisor, or to a compliance/legal contact and it then refused, but did offer e-mailing support@

Very upset by this, and will never use Backblaze (or anyone that uses this type of telesales) approach

2 comments

toomuchtodo|9 months ago

https://www.donotcall.gov/report.html

eskibars|9 months ago

Yes, already done. Also found the e-mail of their legal/compliance team and e-mailed them.

Wanted to let this group know because this sort of thing is an appropriately sensitive topic in this community, which is also directly their target audience. The AI agent did not identify itself as an AI agent until I asked, which likely violates other laws as well.