[ojhughes]

M&S outsourced over half of its IT team to Tata Consultancy in 2018. Looks like they are now reaping what they sowed

https://www.bbc.co.uk/news/business-42629522.amp

[mrcsharp]

So they saved £30 million a year and now losing estimated £40 a week (not to mention reputation and future opportunity loss due to lower customer confidence). They have almost wiped out all the savings.

If this is the reason, then this was a very bad deal for them.