[arcb]

Thank you! One of the big ones is that clinicians don't want more screens; they're already overloaded. So we're succeeding if we're invisible and yet effective for our customers. We're not dogmatic here - we can see customer-facing UIs being useful for focused and necessary usecases. For example, changing their process should be something close to an email or a chat with their agent, but not a complex process builder that they have manage runtime complexity in.

Another is that once you free up clinician time, they will quickly find higher-leverage tasks. It shows how overloaded the system is, and that there's pent-up demand to make it better.