Yep. Self-reporting status pages are pretty near worthless. At my former large company (not FAANG), we weren't allowed to update the status page until we got VP approval, which also required approval from both PR and Legal. It would take a lot more time and effort to get those approvals than to just fix the problem and move on.
SLA contracts, clawbacks, and performance obligations make these pages a bit of a minefield for CSPs. When I was at a top-tier CSP, we had the status page that was public, one that was for a trusted tier of customers, one built for a customer-by-customer basis, and one for internal engineering.
jimt1234|8 months ago
iFred|8 months ago