I'm baffled how we've come to accept such poor quality software in our products and key services. We seem to shrug off software issues that would deter purchase if they were material or mechanical.
I don't have a BMW, so I may be wrong, but from the comments it sounds as though:
1) physical access gives remote privileged access - this is a car, not a server! We don't lock cars in data centers, friends, family, mechanics, the car wash, valets or an entire custom base in this case may have access.
2) there is an idiosyncratic process that must be followed to ensure the vehicle is suitable for this use which is sufficiently obscure that it's often overlooked. The risks of which, are quite grave (remote tracking).
3) even if everything is done "correctly", it will limit the functionality to the product you've paid to rent.
I built an exploding pie, put it in the fridge with a "do not eat me" sign, not my problem somebody blew off their arm.
Processes should/must be built with the users in mind. Users do unexpected, stupid things.
So, yeah, the car itself isn't doing anything wrong, but the whole "fleet use" system designed by BMW+fleet owners appears massively flawed. And that system includes all the software.
bastawhiz|8 months ago
drdunce|8 months ago
1) physical access gives remote privileged access - this is a car, not a server! We don't lock cars in data centers, friends, family, mechanics, the car wash, valets or an entire custom base in this case may have access.
2) there is an idiosyncratic process that must be followed to ensure the vehicle is suitable for this use which is sufficiently obscure that it's often overlooked. The risks of which, are quite grave (remote tracking).
3) even if everything is done "correctly", it will limit the functionality to the product you've paid to rent.
alistairSH|8 months ago
Processes should/must be built with the users in mind. Users do unexpected, stupid things.
So, yeah, the car itself isn't doing anything wrong, but the whole "fleet use" system designed by BMW+fleet owners appears massively flawed. And that system includes all the software.