[literallyroy]

Only incident we needed AWS support we had an engineer on call with us for several hours (including a shift change for them). Might’ve been a one-off but has seemed like their support is pretty phenomenal (also talked with someone who worked there and they thought it was good).

[NomiJ]

100% this. I have used support multiple times, there were times when calls took more than 12 hours. We used basic and Whenever I needed support I turned on to "Business" - from memory it costed 100 bucks a month.

[everfrustrated]

If you pay for enterprise support they will absolutely stay on a call with you during a production outage. Best support I've seen from any of the vendors I've used.