[acrooks]

Often when I've rented cars, the agent has shown me an evaluator they use to assess damage - like this https://www.core77.com/posts/111200/Damage-Evaluator-Templat...

Using that as a template, I would find it difficult to argue against a claim. e.g., the evaluator linked above permits any bumper scratches smaller than 6 inches, or a wheel scratch less than 2 inches. I feel like it permits reasonable wear and tear.

However, the example in the article was for 1-inch wheel damage, which would be permitted by the evaluator, so I guess the AI flags _any_ damage. I wonder how receptive these businesses will be to negotiation and pushback. Maybe they'll capitulate if you push hard enough, but it puts an unfair burden on the customer to argue against unreasonable claims (likely by design to maximise cash collection).