[bgarbiak]

I once shouted into the phone while on a call with a helpline person. They screwed me over with an invoice that looked like a contract extension (domain, hosting), but turned out was an invoice for a separate, second contract for services I don’t need, nor I didn’t order (antivirus for an e-mail, a paid SSL certificate). A pretty blatant phishing-alike fraud. Later I found it’s their MO.

When the person told me that he understands my disappointment but he can’t do anything, and I need to call another number within the company and, ideally, send them a letter via snail mail - I snapped. I shouted that I’m not calling anyone else and it that is their job to fix it, not mine, and I don’t care which department does what in their company, it’s the helpline person to know this and do all the steps necessary to help me get the money back. The guy asked me to calm down and I hung up.

Not my proudest moment, but you know what? The same day I got mail from them with apologies. They nullified the new contract and moved the money to the correct account.

Shame that the corporate greed degrades people to these levels of pity, and it’s not a lesson I’d like to teach my kids, but sadly: in many cases being the nice guy gets you nowhere.

[wkat4242]

No, you're right. If it helps put pressure it's ok. It will also help the agent you talked to convince their supervisor to help you out. Because they can say you were irate and that does tend to move the needle a bit, even with very bad companies. Nobody likes getting an email from the CEO asking what the hell all this ruckus is about.

I worked as an agent for a while at the start of my career and I got this too. I didn't take it personally. You learn to do that pretty quickly, if not it's not the job for you. After all they're not angry with you but with the company.

Luckily the company I worked for were not bastards so anything we could do to make the customers' lives better was appreciated. But sometimes someone fell through the cracks as does tend to happen. Devices out of warranty, customer dissatisfied etc. It is what it is.

[throwaway290]

Was it GoDaddy?

[user32489318]

After each interaction with their reps, I’m inching close to start PleaseLetMomGo hosting just to fuck with them