[tajd]

Ah ok, potentially I was imprecise - the post office leadership appeared to assume that the software was completely correct. That is what I was trying to frame as "systems are imperfect and people should take care to validate what they are doing"

[jemmyw]

> the post office leadership appeared to assume that the software was completely correct

Not even that. The leadership appeared to not care or care to understand what was going on. They showed a lack of competence and tried to cover it up, badly, when they realized they might be in deep shit. The software was just one part, and really just further wrapped up in leadership failure.

[chrisjj]

Thanks for the clarification. Yes, any system at fault here looks more likely to be corporate than computer.

The criminal prosecution will hopefully determine the extent to which the leadership did genuinely make that assumption.