[dsmmcken]

The tool we use for our docs AI answers lets you mine that data for feature requests. It generates a report of what it didn't have answers for and summarizes them as potential feature gaps. (Or at least what it is aware it didn't have answers for).

People seem more willing to ask an AI about certain things then be judged by asking the same question of a human, so in that regard it does seem to surface slightly different feature requests then we hear when talking to customers directly.

We use inkeep.com (not affiliated, just a customer).

[rapind]

> We use inkeep.com (not affiliated, just a customer).

And what do you pay? It's crazy that none of these AI CSRs have public pricing. There should just be monthly subscription tiers, which include some number of queries, and a cost per query beyond that.