[SkipperCat]

What you describe is the best of what social media can be. Real people connecting, interacting with each other and helping folks. Sadly, a lot of social media is not this. Its people and bots posting content designed to inflame, generate hate and make people feel bad about themselves by comparing their own lives to unattainable goals (eg: Instagram).

Add to this the addictive way Social Media engineers their sites to keep people swiping rather than interacting with real people and you have a product which may be more net negative than positive.

I wish there were more instances of Social Media operating in the way you describe. That was the dream...