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cldcntrl | 7 months ago
AWS Support is generally ineffective unless you're stuck on something very simple at a higher level of the platform (e.g. misunderstanding an SDK API).
Even with their higher tier support - where you can summon a subject matter expert via Chime almost instantly - they're often clueless, and will confidently pass you misleading or incorrect information just to get you off the line. I've successfully used them as a very expensive rubber ducky, but that's about it.
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