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vettyvignesh | 7 months ago
If you read the whole para :)
What I suggest: listen to everyone and everything, but internally filter what’s actionable versus what should be addressed. More importantly, after receiving feedback, thank the provider regardless of whether they were right or wrong. Then share recent instances where you made corrections based on their suggestions.
scrapheap|7 months ago
So for example, you get feedback from someone that your API to delete users was badly designed because a bug in their untested script called it on 100 high profile users accounts and it deleted them. You don't accept that feedback, you push back and ask why their script called an API to delete users for 100 users that they didn't want to delete - if you just accept the feedback without pushing back then they can legitimately say to their manager that you've admitted that the fault was with your API and not with their development practices.