[UltraLutra]

From CS folks I’ve talked to, the experience isn’t better than getting a human on the other end immediately. It’s better than not being able to reach a human (e.g. outside support hours). Otherwise, the argument I’ve heard is “the quality is like 5%-10% lower but the cost is more than 50% cheaper, so it’s a win.”

Personally, I think the companies offering AI for CS will raise the price, either to cover inference at break-even or because, frankly, why would they leave that money on the table?