Hilarious that redditors think calling a call center will do anything, they've clearly never worked at one. Call center employees are nothing to Visa/Mastercard executives. And those same executives are nothing to the billionaire pushing this, he's going straight through the board.
People at the bottom really don't know how power works.
Execs do care when the call center is so swamped with dealing with external BS that more common complaint calls can't get through, costs per customer skyrocket, and customer support satisfaction nosedives.
Don't think of it as some complaint calls. Think of it more like a mass protest. Mayors don't care if 5 people jaywalk. They start caring a whole lot when entire streets are blocked and their residents are demanding a response. Except in the call center case, callers are following the exact documented policy of contacting their bank to complain about bad service. What's Visa going to do, crack down on callers? That would be even worse for customer satisfaction and would probably get the board involved.
But a reminder: if you call, be unfailingly polite to the support person. Keep them on the phone as long as possible, but be kind to them. They don't set the policy. This isn't their fault. Visa and Mastercard should be dealing with the pain, not the regular employee who gets paid to help customers with their credit card issues.
The claim is that 1000 calls caused Visa/Mastercard to react. This works in reverse too.
And yeah, the call center isn't the point, the loss of productivity (and thus, money) dealing with this issue will make them react. The call centers don't care, but the people up top will see the impact.
kstrauser|7 months ago
Don't think of it as some complaint calls. Think of it more like a mass protest. Mayors don't care if 5 people jaywalk. They start caring a whole lot when entire streets are blocked and their residents are demanding a response. Except in the call center case, callers are following the exact documented policy of contacting their bank to complain about bad service. What's Visa going to do, crack down on callers? That would be even worse for customer satisfaction and would probably get the board involved.
But a reminder: if you call, be unfailingly polite to the support person. Keep them on the phone as long as possible, but be kind to them. They don't set the policy. This isn't their fault. Visa and Mastercard should be dealing with the pain, not the regular employee who gets paid to help customers with their credit card issues.
DangitBobby|7 months ago
johnnyanmac|7 months ago
And yeah, the call center isn't the point, the loss of productivity (and thus, money) dealing with this issue will make them react. The call centers don't care, but the people up top will see the impact.