top | item 44722288

(no title)

danskeren | 7 months ago

Claude definitely engage in some shady and illegal behavior. I wanted to see what the annual plan would cost as it was just displaying €170+VAT, and when I clicked the upgrade button to find out (I checked everywhere on the page) then I was automatically subscribed without any confirmation and without ever seeing the final price before the transaction was completed. Turns out that price was €206.50. Getting refunded was also a pain in the ass.

discuss

order

ponyous|7 months ago

€170 + 21.5% (Irish VAT rate) is €206.55. So not sure what you expected. One complain though in EU B2C companies must show prices with VAT included.

qilo|7 months ago

By clicking, he expected to see the full price with VAT included, as required by EU regulations, without doing the math himself.

diggan|7 months ago

> €170 + 21.5% (Irish VAT rate) is €206.55. So not sure what you expected.

Parent clearly stated they only saw "€170+VAT" and not €206.55, so of course they expected to see €206.55 before the purchase went through. Not sure what anyone else would expect?

iamsaitam|7 months ago

Why would anyone complain about showing prices with taxes (VAT) included? It's deceptive otherwise.

OtherShrezzing|7 months ago

You might not have noticed in all the frustration, but you got overcharged. 170 + 20% VAT is 204, not 206.50.

Maybe they added a card fee in at the end, but if they didn’t make that abundantly clear, they’ve broken a law in most countries which use the Euro.

Etheryte|7 months ago

VAT is not 20% everywhere worldwide.

Insanity|7 months ago

Why 20% VAT? Different EU countries have different tax brackets, so OP might not have had 20%.