top | item 44757984

(no title)

sandmn | 7 months ago

Is the definition of a good server in this case one who can serve more tables than others in the same amount of time? In most places tips are mandatory and % does not depend much on anything unless someone messed up.

Commission on sales is very different from restaurant tips.

discuss

order

pixelatedindex|7 months ago

Tips, at least in the US has never been mandatory but it is an immense social pressure. Besides, my understanding is that tipping % is arbitrary anyway - there have been studies that show good looking people get more tips.

jimt1234|7 months ago

I think tipping culture has changed a lot in the last 5 years or so, driven mainly by the point-of-sale machines that request tips for seemingly adding no value. I think people have reached the point of tipping fatigue.

MikeKusold|7 months ago

The final cost of the bill matters more than anything. A server at a higher-end restaurant where the bills regularly exceed hundreds of dollars will earn more in tips serving fewer tables than a server that works at a cheaper casual-chain restaurant (IHOP, Applebees, etc).

tmiku|7 months ago

More so than tables per unit time, it's dollars per unit time. When I was a server, the usual metric of how well you performed on a given shift was the total of your bills ("how much you sold"). The best servers were good at encouraging parties to spend on the things they were on the fence about: the appetizer, the second drink, the dessert. Even with the volatility of individual tipping decisions, getting your tables to order more increases the EV of your total tips.

sandmn|7 months ago

I haven't thought of that, makes sense. That likely applies more to higher-end non-chain places and tourist spots with lots of first time visitors. Regular customers will often know what they want.