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antongribok | 6 months ago
I only want to add a small suggestion. I get that large distributed production systems will occasionally go down, but it would be great if you could look into reducing the latency of your status page.
By my count there was at least a 35 minute delay between when things broke and before the status page (https://fastmailstatus.com) was updated.
Also, I think it would have been nice to have a bit more explanation on this event than simply "database issues" [1]. Being able to know that this was related to an upgrade would have made me feel a bit better during the time the status page was updated and until the issue was resolved.
Thank you for your hard work and an excellent email service!
-A long time customer.
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