[scrapheap]

Personally I prefer to be sent a full email thread over a message in chat, because

a) I can ignore it until I have time to look at it

b) You can see who else has already been involved in the conversation - seeing a fellow team member being involved can help avoid falling for situations where someone is trying to work around one of your colleagues who's already told them they can't have what they're asking for.

c) The chat message is from an individual, so you only get their interpretation of what's happening - if there's an email thread then there's going to be multiple people involved, each with their own perspective.

[rwmj]

and for a well-written email:

d) Someone spent some time forming and writing down their thoughts, which seems to be an increasingly rare skill these days.

[EForEndeavour]

> increasingly skill

This is increasingly ironic :)

[Salgat]

What's funny is that the points you raised are the exact things that work for me on Slack, and I've never found it to be an issue. And yes, Slack supports looping people into conversations they didn't previously have access to.

I imagine this is more of a company culture issue than an e-mail vs IM issue.