Morale is low because leaders think AI can do that amount of work, but it can’t actually (at least not yet). This both means that they don’t hire enough people to do the work needed, while also “drive by” insulting the intelligence of the people they are overworking.
thaw13579|6 months ago
lazystar|6 months ago
soraminazuki|6 months ago
For a good example, just look at how Google does "support." It's just robots doing shoddy work and screwing over people. Can better compensated and organized human support team do better? Of course, but the rich execs don't want to spend a penny to help people if they can get away with it.