Some people suck so much that the average works out to "suck".
It doesn't help that it's a weighted average. The people who don't suck tend to require fairly little time. (In fact, many of them may well suck, too, but you don't have time to notice.) The people who suck a lot always require a lot of your time.
As a teenager, I worked at a big box store that figured out how to monetize this: The department I worked in had a blank on the pricing form marked "Hand Placement Fee" that our company trainer taught us to call the "PIA Charge"
We were instructed to upcharge customers for being jerks, and use our own judgement to determine the fee.
jfengel|6 months ago
It doesn't help that it's a weighted average. The people who don't suck tend to require fairly little time. (In fact, many of them may well suck, too, but you don't have time to notice.) The people who suck a lot always require a lot of your time.
jwdavidson|6 months ago
We were instructed to upcharge customers for being jerks, and use our own judgement to determine the fee.